Customer Support Specialist

The Responsibilities:

• Enter and process all incoming orders – emails, phone calls, web portal and EDI
• Respond to all customer queries in a timely and accurate way
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
• Maintain customer records by updating account information
• Understands products and services and can answer general customer inquiries via phone call and email
• High level of satisfaction around creating an exceptional customer experience
• Coordinate activities and processes with various service providers including internal and external partners.
• Coordinate order management activities between internal partner to include; supply planning, distribution, finance, and marketing.
• Independently identify, troubleshoot and solve complex problems.
• Identifies process improvement opportunities and work with business specialty areas to design and implement.

The Requirements:

• Bachelor’s degree or equivalent work experience
• 3-5+ years in a Customer Service related role
• Experience with MS Excel, Salesforce and ERP experience (SAP experience is preferred)
• A committed individual and a good team player
• Strong written and verbal communication skills

To Apply:

• Please send your latest CV to post@quinnox-solutions.com
• Kindly indicate your availability, current and expected remuneration package.
• We regret only shortlisted candidates would be notified. 

For more job opportunities, please visit our career page: http://quinnox-solutions.com/career-page/

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.:R1105470)