Continuous Improvement & Performance Analyst

Job Scope:

• Maintain and update KPI trackers, performance reports, dashboards, and SharePoint sites; ensure timely and accurate reporting using tools like Power BI, Excel, and Power Query.
• Work closely with stakeholders to address reporting needs, performance queries, and survey feedback professionally.
• Prepare management reports, PowerPoint decks, and documentation such as SOPs and process guides.
• Track business performance through key metrics and support data analysis for informed decision-making and root cause analysis.
• Contribute to continuous improvement initiatives, including workshop facilitation, automation projects, and process enhancements.
• Support internal communication efforts, maintain CI portals and boards, and prepare updates that promote a culture of continuous improvement.

Requirements:

• Minimum Bachelor's Degree holder.
• Solid working experience under a Shared Services setting. 
• Experience working under PTP/OTC/RTR functions.
• Prior involvement in continuous improvement, process standardization, automation projects. 
• Expert in data collection, analysis and visualization (Power BI experience required). 
• Able to work with stakeholders across various levels and countries. 
• Confident in conducting workshops to encourage CI mindset and practice within the organization. 
• Lean Six Sigma certification will be an added advantage.