R77 is proud to be exclusively supporting a growing client in their search for a skilled IT professional to join their Infrastructure & Escalation team.

Are you passionate about troubleshooting high-level infrastructure issues and delivering robust IT solutions across critical systems? Do you thrive in a hands-on environment, supporting networks, servers, firewalls, and enterprise-level tools? If so, this role offers the perfect opportunity to take the lead in maintaining and improving infrastructure across diverse client setups.

What You'll Be Doing:

• Own the resolution of complex support cases escalated from the frontline support team, including issues related to networking, server environments, backups, and cybersecurity.
• Proactively monitor and maintain IT infrastructure, including Active Directory, Group Policy, and Hyper-V environments, to ensure peak performance and reliability.
• Conduct thorough system audits and health checks to identify risks and areas for improvement.
• Design and implement secure network and firewall configurations to harden systems against emerging threats.
• Administer the Acronis suite of backup and security solutions.
• Liaise with third-party vendors, including ISPs and hardware providers, to coordinate support and maintain service continuity.
• Maintain clear, detailed documentation of technical resolutions, infrastructure changes, and system configurations.

What We're Looking For:

• A degree or diploma (Level 6+) in IT, Telecommunications, Engineering, Computer Science, or related fields.
• At least 3 years of hands-on experience in an infrastructure support or ICT specialist position.
• Strong grasp of networking protocols (DNS, DHCP, TCP/IP, VPN) and server environments (Windows/Linux).
• Familiarity with VoIP and telecommunications systems.
• Solid understanding of information security principles and best practices.
• Certifications such as CCNA, CCNP, CompTIA Security+, or MCSE are considered a strong asset.
• Exceptional analytical and troubleshooting skills with a methodical and proactive approach.
• Experience managing ICT projects or leading technical initiatives is a plus.
• Valid driving licence is required.
• Willingness to participate in a rotating on-call support schedule.

Why This Role Stands Out:

• You'll work closely with a highly capable technical team that values deep problem-solving, autonomy, and learning.
• Gain exposure to enterprise-grade infrastructure across a range of industries and client environments.
• Grow your skills and certifications; ongoing professional development is strongly encouraged and supported.
• Be part of a collaborative environment that balances high standards with strong peer support.