Our exclusive partner, a forward-looking E-Money and Payment Services provider licensed and regulated in the EU, is redefining the way financial services are delivered. With a strong focus on customer-centric solutions and cutting-edge technology, they offer both consumer wallets and corporate accounts that are seamless, secure, and future-ready.

They are now seeking a Cards Manager to take ownership of the cards product proposition. This role will play a key part in shaping, managing, and enhancing the lifecycle of card products, ensuring operational excellence, regulatory compliance, and market competitiveness.

Key Responsibilities

• Lead the end-to-end lifecycle of card products from development and launch to optimisation and eventual retirement.

• Oversee day-to-day operations for card issuance, activation, and usage, while ensuring card management systems are fully functional and updated.

• Collaborate with payment networks (Visa, Mastercard), processing vendors, and internal teams to guarantee smooth delivery and service.

• Monitor product performance, analyse trends, and recommend enhancements to strengthen customer value and business growth.

• Ensure compliance with PSD2, AML/CFT, PCI DSS, and other local/international regulations.

• Manage vendor relationships, negotiate service agreements, and oversee new card designs, upgrades, or functionality improvements.

• Lead and support projects related to new product launches or system enhancements, working closely with IT, compliance, and operations teams.

• Provide internal training, support, and resources (guides, FAQs, troubleshooting) to ensure teams can effectively assist customers.

• Deliver regular reports to senior management with actionable insights on usage, performance, and customer satisfaction.

Requirements

• Bachelors degree in Business Administration, Banking & Finance, or a related field.

• Minimum 5 years experience in financial services, with solid exposure to card issuing (mandatory).

• Strong understanding of card management systems, payment processing, and regulatory frameworks.

• Proven ability to analyse data, identify trends, and deliver strategic recommendations.

• Excellent communication skills for effective collaboration with vendors, teams, and customers.

• Strong attention to detail with a focus on accuracy, compliance, and operational excellence.

• In-depth knowledge of the payments ecosystem including card networks, interchange, and payment gateways.

• A proactive, hands-on professional who can work independently while thriving in a collaborative environment.