RTM Analyst

What will you do?

• Perform Segregation of Duties (SOD) checks ensuring access requested does not have conflict with existing accesses and manual job responsibilities. Accuracy is of the essence.
• Provisioning of system access based upon the approved Undertaking Request Forms
• Review weekly movement reports ensuring transfer employee's system access is up-to-date and terminated user's system access is revoked on time.
• Raise access termination requests and other requests pertaining to operations existing and incoming new tools
• Extract the User Access data from the source systems ensuring the data is complete and accurate.
• Maintaining on time of user deletion
• Administers Call Center Agents' scheduling.
• Reconciles daily attendance with agents schedule and time in/time out reporting in coordination with the Team leader.
• Create and deliver daily, weekly and monthly WFM reports.
• Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.

Qualifications needed:

1. Data analysis.
2. Data security.
3. MS Office.
4. At least 6 months experience as RTM Analyst.