Banking Team Leader | BPO

Position: Banking Team Leader Company Overview: RayaCX is a leading customer experience management company based in Alexandria, Egypt. We provide a range of services to help businesses deliver exceptional customer experiences, including call center operations, technical support, and customer analytics. Job Overview: We are seeking a highly motivated and experienced Banking Team Leader to join our team in Alexandria, Egypt. The ideal candidate will have a strong background in the banking industry, excellent leadership skills, and a passion for delivering exceptional customer service. Key Responsibilities: - Lead and manage a team of banking customer service representatives to ensure high-quality service delivery - Develop and implement strategies to improve team performance and achieve targets - Monitor team performance and provide coaching and feedback to ensure continuous improvement - Handle escalated customer complaints and provide timely and effective resolutions - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain strong relationships with clients and stakeholders - Conduct regular team meetings and training sessions to keep the team updated on industry trends and best practices - Prepare and analyze reports on team performance and present findings to management - Ensure compliance with company policies and procedures, as well as industry regulations Requirements: - Bachelor's degree in Business Administration, Finance, or a related field - Minimum of 3 years of experience in the banking industry, with at least 1 year in a leadership role - Strong knowledge of banking products and services - Excellent leadership and people management skills - Ability to handle and resolve customer complaints effectively - Excellent communication and interpersonal skills - Strong analytical and problem-solving skills - Proficient in Microsoft Office and CRM software - Fluency in English and Arabic is required Benefits: - Competitive salary package - Medical and life insurance - Performance-based bonuses - Continuous learning and development opportunities - Dynamic and collaborative work environment - Opportunities for career growth within a leading customer experience management company If you are a driven and results-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity and join our team at RayaCX in Alexandria, Egypt.