Technical Support Coordinator (Aftermarket)

Technical Support Coordinator (Aftermarket)

Fenton, MO

Must be a US Citizen or Green Card holder

The client is seeking a Technical Support Coordinator to join the Aftermarket Team. This role is part of a team that is responsible for managing sales, maintenance and major retrofits for existing Heat Recovery Steam Generators (HRSGS) and Industrial Power Boilers. Our offices are located in Fenton, MO. The expectation is that this will be a hybrid position depending on business needs.

DAY IN THE LIFE:

The Technical Support Coordinator reports directly to the Senior Aftermarket Account Manager and will help with the day-to-day activities of the Aftermarket group to ensure that sales are maximized and that large projects are executed with minimal issues.

As the Technical Support Coordinator you will support traveling Account Coordinators, manage and maintain inventory (both in-house and in our St. Louise warehouse), create and maintain marketing material, and assist with all stages of sales and projects, including creating quotations and sending RFQs, working with suppliers and Procurement to purchase equipment, and expediting materials and tracking orders and fabrication progress. You will also assemble EPIC Cleaning package and Spare Parts Lists and assist with generating and maintaining documentation for customer submittals, special assignments, and day-to-day work, as needed.

QUALIFICATIONS.:

We want the person selected for this role to be successful! The following qualifications are essential to be effective in this role:

• Associate degree, or Technical or Vocational education in a related field, preferred. Equivalent work experience may be considered in lieu of education.
• Ability to read/analyze technical engineering and fabrication drawings and a general understanding of graphic design strongly preferred.
• Highly professional, organized, and trustworthy team player; Proficiency in English.
• Excellent time management, organization and communication skills are a must for this highly productive position!
• Ability to read, write, problem solve, make quick decisions, interpret data and analyze results; effective written and verbal communication is essential.

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have a Associate degree, or Technical or Vocational education in a related field.

2. Do you have experience in reading/analysing technical engineering and fabrication drawings and a general understanding of graphic design.

3. Do you have experience in managing and maintaining inventory.

4. Do you have experience in creating quotations and sending RFQs.

5. Do you have experience in purchasing equipment, expediting materials and tracking orders and fabrication progress.

6. Must be a US Citizen or Green Card holder.