Support Technician

Job brief

A Support Technician provides technical support for clients experiencing computer issues. Support Technicians are often the first point of contact for customers

Responsibilities

• Managing support tickets
• Providing solutions and advice on technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
• Responding to support tickets on technical issues
• Documenting and analyzing technical issues and customer interactions
• Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues

Requirements

• Knowledge of how support operations work
• Strong communication and presentation skills
• Ability to be on a computer for 5+ hours a day
• Exceptional teamwork and leadership skills to help other technical support workers
• Problem-solving and critical-thinking skills
• Internet speeds at least 100mb Download and 4 Upload ( https://speedtest.net )