Account Manager

Our client is a leading solutions provider in the information technology & telecommunication sectors with a focus on the following service areas: IT Infrastructure Solutions, IT Managed Services, Cloud Enablement and Data Centre Infrastructure (including on-premises, public/private/or hybrid), Carrier-grade Telecom Infrastructure, Products and Solutions, Telecom Security, Lawful Intercept, and Fraud Prevention. 

They help their customers with the design, planning, integration, deployment, and servicing for all IT & Telecom requirements, with range on-premises, private or public cloud solutions. They provide best in class innovative solutions for customers across the Middle East and Africa, IT Max relies heavily on a highly experienced team as well as an ecosystem of partners.

Position: Account Manager to be based in UAE 

Reporting to the Senior Account Manager

Job Description

As an Account Manager, you will be contributing in the development of all sales aspects in the assigned accounts. You will be assisting in managing all sales activities and maximizing profitability and growth in line with company vision and values, establishing plans and strategies to expand the customer base in the assigned area.

Responsibilities

• Gathering information on assigned customers
• Contacting customers to understand their requirements and working on a sales plan
• Providing after-sales support to retain customers
• Acting as point of contact with existing customers, answering their queries, and increasing customer satisfaction
• Coordinating with senior account managers to create customized sales plans for key customers
• Preparing action plans with senior account managers to generate sales leads and prospects effectively
• Assisting in the development and implementation of marketing plans as needed
• Updating the CRM daily
• Maintaining accurate records of all pricings, sales, and activity reports submitted
• Creating proposal presentations
• Adhering to all company policies, procedures, and business ethics codes
• Demonstrating the ability to interact and cooperate with all company employees
• Performing other duties as assigned

Desired Skills and Experience

• Having IT infrastructure, software applications, managed services background is preferable
• 2-5 years of experience in a sales environment
• Ability to penetrate new accounts
• Good understanding of customer and market dynamics and requirements
• Strong communication (written and verbal) and presentation skills
• Having Whatever it takes attitude and motivation to do the necessary to assist in closing a deal
• Fluency in English & Arabic language