About the job Customer Service
Our client is a leading 5 stars medical clinic that specializes in Hair transplant consultations and procedures.They are looking for amazing customer service r to join our client teams in Kuwait.
The Customer Service, will act as a liaison, provide service information, answer clients' questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a successful customer service you should be excited to help customers, patient, empathetic, and passionately communicative with a constant approach to providing the best customer experience in the clinics.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.