Department Manager

Company Overview:

Our client is a distinguished holding company with a diverse portfolio of businesses, products, and services, proudly representing some of the most prestigious global brands. As part of their commitment to delivering excellence, they are seeking a highly experienced Senior Showroom Manager to manage and elevate the showroom experience for their Luxury Department Store in Kuwait.

Job Overview:

As the Store Manager, you will be responsible for overseeing all aspects of the store's operations and ensuring the highest level of customer service and satisfaction. You will play a crucial role in upholding the brand's reputation for luxury and excellence. 

Key Responsibilities:

1. Store Operations Management:
   • Efficiently manage day-to-day store operations, including inventory management, visual merchandising, and stock replenishment.
   • Ensure the store is impeccably maintained, creating an inviting and luxurious shopping environment.
2. Team Leadership:
   • Recruit, train, and manage a team of sales associates, ensuring they provide exceptional customer service and product knowledge.
   • Set performance expectations, conduct regular performance reviews, and provide coaching to team members.
3. Sales and Customer Service:
   • Drive sales by setting and achieving sales targets and KPIs.
   • Foster a customer-centric culture by personally engaging with customers and resolving escalated issues promptly.
4. Visual Merchandising:
   • Oversee the visual presentation of the store, ensuring that displays are visually appealing and aligned with brand standards.
   • Collaborate with the visual merchandising team to implement seasonal changes and promotional displays.
5. Inventory Management:
   • Monitor and manage inventory levels to ensure products are readily available for customers.
   • Conduct regular stock audits and collaborate with headquarters on restocking needs.
6. Budget and Financial Management:
   • Develop and manage the store's budget, including forecasting and cost control.
   • Analyze sales data and implement strategies to maximize profitability.
7. Customer Engagement:
   • Build and maintain strong customer relationships, ensuring that customers receive personalized and exceptional service.
   • Collect and utilize customer feedback to improve the shopping experience.
8. Health and Safety Compliance:
   • Ensure compliance with all health and safety regulations to provide a safe shopping environment for both customers and staff.

Qualifications:

• Proven experience as a Store Manager in the luxury retail sector, preferably in furniture or home decor.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to meet and exceed sales targets.
• Detail-oriented with a focus on visual merchandising and store presentation.
• Financial acumen and budget management experience.
• Customer-focused mindset with a passion for delivering exceptional service.
• Fluent in English; knowledge of Arabic is a plus.
• Bachelor's degree in Business, Retail Management, or a related field is preferred.