Operations Manager

Our client is one of the leading Food Service (QSR) Company having more than 30 stores across Nigeria and manage multiple brands.

The ideal candidate will be a dynamic leader with a strong background in food & beverage, a passion for exceptional customer service, and a proven track record of achieving operational excellence. As the Operations Manager, you will be responsible for maintaining a smooth and efficient stores operation while delivering an outstanding dining experience to our customers.

Roles and Responsibilities

• Ensuring smooth operations and supporting the stores to achieve profitable sale.

• Food Inventory and Food Quality Management

• Managing & Leading Multiple Outlet operations,

• Managing day to day Outlets operations, roaster management.

• Profit and loss, all the financial management.

• Performance reviews and appraisals for the associates and managers.

• Customer Satisfaction

• Training & Development.

• Possess a cross-functional approach and define the medium & long-term roadmap to achieve growth & profitability targets for your cluster

• Own P&L in collaboration with the operations & marketing teams

• Brand building by creating and executing local marketing strategies

• Evaluate and roll out new product features and other innovative offerings

• Identify, communicate and work towards Profit Maximization by implementing Cost &Time management effectively.

• Coordinate License related documents

• Should be commercially aware

• Manage a team of dynamic individuals
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• Comfortable working hands-on in a fast-paced environment.

• Strategic thinking and sound business judgment

• Strong negotiation skills with a proven ability to seek, create, negotiate and close a deal.

• Excellent interpersonal and communication skills.

• Should be street smart and understand the local market

• Must have experience in opening a new store, QSR

• Data-driven decision-making mentality and strong analytical thinking, along with a creative solutions-driven mindset

• Should be ready to shift base to any region across the city

Requirements:

• 10+ years of experience in F&B
• Managerial and leadership skills
• Available to relocate