Team Leader (Dutch)

Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.

We are currently seeking a Team Leader to join our team, in Valencia, Spain.

The ideal candidate will have experience in mentoring a Team since at least 1 year. This is a full-time, permanent position with opportunities for growth and development within our company.

Duties and Responsibilities:

- Lead, mentor, and develop a team of 30 support professionals, fostering high performance and career growth.
- Take full accountability for key performance metrics such as service levels, customer satisfaction, and operational efficiency.
- Monitor and evaluate team performance, providing constructive feedback, coaching, and guidance to exceed targets.
- Prepare and deliver performance reports, insights, and improvement strategies to senior management.
- Promote a culture of continuous learning, skill development, and professional progress within the team.
- Ensure compliance with all relevant policies, regulations, and quality standards.
- Collaborate with workforce planning and scheduling teams to align resources with operational demands.
- Build and maintain strong relationships with cross-functional teams and external partners to ensure a seamless customer experience and aligned objectives.


Requirements:

- Native Dutch speaker (C2), both oral and written; fluent in English (minimum B2 level).
- At least 1 year of proven experience managing customer support or service teams of similar size.
- Demonstrated ability to manage performance through SLAs and KPIs.
- Strong leadership, coaching, and communication skills.
- Proactive, customer-focused mindset with the ability to resolve issues and identify process improvements.
- Analytical, data-driven approach to performance evaluation and enhancement implementation.
- Genuine passion for customer service excellence and team development.
- Ability to perform effectively in a fast-paced, evolving environment.
- Familiarity with customer service platforms, call center tools, or related technologies is advantageous.


Benefits:

- Competitive remuneration package based on experience, skills, and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bi-weekly bootcamp sessions
- Friday drinks and social activities
- Opportunity to be part of a dynamic, creative, and friendly team
- Support and tools to help you reach your career potential

Excited to join us? Submit your CV and let's get started on this incredible journey together!