Cross Sales Executive (Anywhere in Thailand)

Cross Sales Executive (Anywhere in Thailand)

Key Responsibilities:

• Design, implement, and optimize cross-selling strategies aimed at increasing customer lifetime value and overall revenue.
• Analyze existing accounts to identify and capitalize on upselling and cross-selling potential based on customer behavior, needs, and product usage patterns.
• Work closely with Sales, Customer Success, and Marketing teams to create joint strategies and campaigns for cross-sell initiatives.
• Utilize customer usage data, CRM insights, and analytics to proactively pinpoint product gaps and suggest complementary solutions.
• Establish clear KPIs and targets for cross-sell performance. Regularly track, measure, and report progress against goals.
• Train yourself and stay updated on effective cross-selling techniques, customer behavior trends, and product updates.
• Engage with customers to understand their pain points and deliver solutions that add value to their operations.
• Support marketing in developing personalized email and content campaigns targeted at existing customers for new offerings.
• Educate internal teams on product pairings and cross-sell approaches that work in different customer segments.

Qualifications & Skills:

• Bachelors degree in Business, Marketing, or related field
• Proven experience in cross-selling, account management, or business development
• Strong interpersonal and communication skills
• Analytical mindset with a knack for data-driven decision-making
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer data platforms
• Highly organized, proactive, and self-driven
• Hospitality SaaS experience is a plus

Key Competencies:

• Client-Centric Mindset: Ability to understand client needs and tailor solutions accordingly
• Sales & Target Orientation: Focused on achieving revenue goals through upselling and cross-selling
• Communication Skills: Clear, persuasive, and adaptable communication across multiple stakeholders
• Product & Market Awareness: Deep understanding of product offerings and client use cases
• CRM & Data Proficiency: Skilled in leveraging CRM tools and data insights for strategic actions
• Collaboration: Works effectively with cross-functional teams to align on customer strategies
• Analytical Thinking: Uses customer behavior and product usage patterns to inform decisions
• Agility & Growth Mindset: Continuously learns, adapts, and applies best practices