Systems Engineer Cloud (Full-Remote)

Requirements

• Successfully completed training, ideally in the IT sector Experience in the field of telephony & cloud
• Good knowledge of SIP, SBC, proxy, Linux and databases
• Good knowledge of MS Office, especially Outlook, Excel and Word
• High customer and service orientation
• Knowledge of technical customer service or service desk and ticket systems desirable
• Good knowledge of German and English (spoken and written)
• Willingness to travel
• Participation in on-call duty
• Class B driving license

Tasks & Responsibilities

• Administration, support and new implementation of our cloud portfolio (Cloud PURE, Zoom, five9, ThinkOwl) Configurations of Freeswitch, FusionPBX, databases and more
• Ensuring smooth operation and continuous development of cloud solutions
• Technical support and advice for our customers on the use and integration of cloud services
• Collaboration with internal teams to optimize and implement new functions and features
• Planning implementations to be carried out in the SBC environment is also part of your job.
• Installation, configuration, administration of virtualized server environments such as VMware, Windows and Linux
• You will be responsible for processing technical incidents/changes and projects in the SIP and session border controller environment.

Core Benefits

1) Remote work: This position offers full flexibility in choosing where to work, with occasional travel possible. 2) Focus on health and wellness: Employees have access to Urban Sports or Hansefit as well as team building and employee events.

3) Innovative cloud projects: You work on innovative cloud solutions with a focus on optimizing services for various customers.

4) Career growth: Individual development and training opportunities in the field of cloud technologies, with cross-functional collaboration.

7) Job bike program and employee discounts.

8) Fixed base salary and no bonus system.

9) Individual training opportunities and pension benefits.

10) Exciting team-building events and a dynamic work environment.

Required Experience

At least 3 years

Employment Type

Full-time

Hiring Process

Step 1: Initial screening by the technical department after applying.

Step 2: Interview with the hiring team (usually 2 rounds).

Step 3: Offer and contract creation.

Step 4: Onboarding, including training and equipment setup.