Mandarin Bilingual Speaker (Student Enrollment) | Up to 75K Salary

Job Expectations:

• Position Type: Experienced - Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - Ortigas, Pasig (Possible WFH after regularization)
• Work Schedule: Weekdays; Morning/Mid Shift
• Industry: Outsourcing and Offshoring Consulting

About the Job:

We are seeking a dedicated and bilingual Student Enrollment Assistant (English/Mandarin) to support our client's admissions and onboarding processes. In this role, you will serve as a key point of contact for student applicants, providing clear guidance and timely assistance to ensure a smooth and well-informed enrollment journey. You will manage inquiries across multiple communication channels, deliver accurate information about application requirements, and uphold service standards while maintaining high data accuracy.

Key Responsibilities:

• Engage with student applicants through targeted outbound calls to drive confirmations and successful enrollments.
• Deliver exceptional customer service through phone, email, and chat support.
• Provide accurate and up-to-date information regarding application and enrollment procedures.
• Respond promptly and professionally to all inbound inquiries.
• Meet established service level expectations and maintain strong performance metrics.
• Ensure data integrity by accurately documenting all interactions and information.
• Perform additional tasks as needed to support operational and business requirements.

Qualifications:

• At least 2 years of experience in the BPO industry handling English-Mandarin interactions.
• Knowledge of data privacy and GDPR is an advantage, but not required.
• Experience using Salesforce is a plus.
• Customer serviceoriented, reliable, self-motivated, and flexible.
• Strong organizational skills with keen attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Proficient in MS Word, Excel, and PowerPoint.

Benefits:

• HMO: Coverage for Principal + 2 free dependents (upon regularization)
• Night Differential: 10% on top of hourly rate (10 PM6 AM), if applicable
• Government Benefits: SSS, Pag-IBIG, PhilHealth
• 13th Month Pay: Prorated
• Paid Time-Off (upon regularization):
• 18 PTO days in Year 1 (combined VL/SL; up to 5 unused days can be carried over)
• Increases by 1 day per year, up to 22 PTO days

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