Team Leader - Motor Claims

Location: Bolton (Office-based with flexible working options)

Salary: Range from £31,500 to £36,000 depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am - 5pm (35 hours)

Are you a natural leader with experience in motor recovery claims?
If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.

️ What You'll Be Doing: Team Leader - Motor Claims

• Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement

• Handling escalated queries, complaints, and complex claims

• Monitoring team performance and supporting staff development through coaching, mentoring and training

• Working with internal stakeholders to meet recovery targets and maintain service levels

• Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance

• Ensuring full FCA compliance and supporting GDPR and confidentiality requirements

• Contributing to recruitment, onboarding, and HR processes for your team

What You'll Bring: Team Leader - Motor Claims

• Strong background in technical motor recovery claims

• Experience in a team leadership or supervisory role

• Confident communication skills written and verbal

• Solid understanding of FCA, FOS, and general claims compliance

• Excellent organisation and prioritisation skills under pressure

• CII Certificate in Insurance (essential) Dip CII is a bonus

• Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What's In It For You: Team Leader - Motor Claims

• Increased holiday allowance with length of service

• Your birthday off, plus a half-day for seasonal shopping

• Holiday sell scheme

• Free parking and casual dress code

• Support for industry qualifications

• Bonus scheme for going above and beyond

• Cycle to work scheme

• Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you.