Job Openings Outreach Assistant

About the job Outreach Assistant

OUTREACH ASSISTANT - JOB DESCRIPTION

ABOUT BEHEARD MOVEMENT

BeHeard Movement became an official nonprofit on October 13, 2020. Our mission is to use soul work and social work to benefit the community, businesses, and those experiencing homelessness. Our goal is simple: to help end homelessness one person at a time, one shower at a time. We operate Oklahoma's only mobile drop-in center, bringing essential services directly to communities in need. Our mobile units include a shower trailer, laundry trailer, clothing trailer, and a barbershop bus, along with case management, a job program, phone charging stations, and mail services—all on wheels. At each outreach, we partner with 3–5 local organizations to provide wraparound support. Unlike traditional brick-and-mortar drop-in centers where clients must travel to receive help, we flip the model by bringing the services to them. This approach helps us reach underserved areas, increase access, and avoid duplicating existing services, ensuring that donor support is used efficiently and effectively. Through this innovation, we meet urgent needs while building trust and long-term solutions for our neighbors.

POSITION SUMMARY

The Outreach Assistant is an essential frontline team member responsible for delivering BeHeard Movement's mobile outreach services with excellence, dignity, and compassion. Reporting directly to the Team Lead, this entry-level position operates key service areas including showers, laundry, phone charging stations, haircuts, mail distribution, and guest registration. Outreach Specialist ensure smooth setup and tear down of outreach sites, follow all safety and operational procedures, and provide radical hospitality to every guest. They play a vital role in upholding BeHeard's mission and values through direct service, problem-solving, and a consistent people-first approach.

RESPONSIBILITIES

  • Operate and maintain outreach service stations (showers, laundry, phone charging, registration, etc.) with safety and quality.
  • Greet and serve guests with dignity and respect, creating a welcoming and compassionate environment.
  • Follow all Standard Operating Procedures (SOPs), safety protocols, and directions from leadership.
  • Accurately collect and input basic data (guest check-ins, service usage, etc.) using BeHeard's app.
  • Assist with set-up and tear-down of mobile outreach sites, ensuring all equipment is secure and operational.
  • Safely handle and dispose of grey water and other outreach-related waste.
  • De-escalate conflicts calmly and professionally, always prioritizing guest safety and well-being.
  • Communicate observations, guest needs, or operational issues to the Team Lead promptly.
  • Support volunteers and help orient them to outreach procedures.
  • Represent BeHeard Movement positively in the community at all times.

Reporting Structure

Report to: COO

Direct Reports: N/A

QualificationsRequirements:

  • Passion for BeHeard Movement's mission and commitment to serving individuals experiencing homelessness.
  • Strong interpersonal and communication skills.
  • Ability to remain calm and professional in stressful or challenging situations.
  • Basic data entry and technology skills (training provided).
  • Team player with a teachable, growth-oriented mindset.
  • Prior outreach, social services, or hospitality experience preferred but not required

Education and Experience:

  • 1 year of customer service experience

Physical Requirements:

  • Ability to lift and carry up to 50 lbs. (equipment, supplies, grey water containers, etc.)
  • Ability to work outdoors in various weather conditions (heat, cold, rain).

Work 6-8 hours outside in extreme heat and cold.

  • Frequent standing, walking, bending, and reaching throughout the workday.
  • Safely operate and secure outreach equipment (hoses, power cords, laundry machines, etc.).
  • Capable of setting up and breaking down mobile service sites.
  • Comfortable working in fast-paced, high-energy outreach environments.

WORK ENVIRONMENT & EXPECTATIONS

  • Arrive on time and ready to serve with a positive, team-oriented attitude.
  • Maintain a guest-first mindset and deliver radical hospitality consistently.
  • Follow instructions and feedback from leadership with a willingness to learn and improve.
  • Adhere strictly to safety standards and SOPs at all times.
  • Contribute to a culture of dignity, excellence, and continuous improvement.
  • Participate in required trainings and certifications as part of ongoing professional development.