French Representative

Role: Customer Support (social media chat and e-mail)  - Native French Speaker 

Location: Oriente – Lisbon (Onsite due to PCI Compliance)

Hours open: Monday to Sunday 8h to 20h -Work from home (May be expected to work from home for a limited time.)

Language Required: French Native 

Salary: €per month (14 months), Meal allowance € per day +€ performance Bonus +Complexity bonus € 

Type of Contract: 4- month Fixed term Contract 

• Support the after-sales process and every step related to it (i.e. online orders, refunds…)

 • Complaint management and escalation when needed

 • Answer customer requests and/ or doubts

 • Ensure suggestive selling is carried out if there is openness on the part of the customer (cross selling)

 • Knowledge of products • Great social skills with a flair for communicating via written & chat 

• Exceptional problem-solving skills with the want to help people