About the job German or French Technical Support
German or French Technical Support
Project: Search Engine
Role: Technical Customer Support (Voice/email/Chat)
Location: Oriente – Lisbon - Work from home
(Work from home Temporarily / During COVID-19 time)
Hours open: Monday to Sunday 8.00 am to 5.00pm
Language Required: German or French native
Salary: TBC
Contract type: 6-month fixed contract
Role Description:
· Respond to inbound customer requests
· Document relevant case information
· Ensure excellent customer satisfaction
· Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
· Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels
· Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Requirements:
· Native Speaker in German or French
· Great communication skills via email, chat and all other correspondence
Excepcional problem solving skills