German or French Technical Support

German or French Technical Support 

Project: Search Engine

Role: Technical Customer Support (Voice/email/Chat)

Location: Oriente – Lisbon - Work from home

(Work from home Temporarily / During COVID-19 time)

Hours open: Monday to Sunday 8.00 am to 5.00pm

Language Required: German or French native

Salary: TBC

Contract type: 6-month fixed contract

 

 

 

Role Description:

 

·         Respond to inbound customer requests

·         Document relevant case information 

·         Ensure excellent customer satisfaction 

·         Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) 

·         Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels

·         Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

 

 

 

Requirements:

 

·         Native Speaker in German or French

·         Great communication skills via email, chat and all other correspondence

Excepcional problem solving skills