German Customer Support Advisor

German Customer Support Advisor

Our client is looking for a skilled representative to help support their clients in the following area:

 

Role: Customer Support (Social Media, chat & email)

Location: Oriente – Lisbon - Work from home (May be expected to work from home for a limited time.) 

Hours open: Monday to Sunday - 24h 

Language Required: Native German + English B2

Salary: Basic per month (14 months), Meal allowance per day +performance Bonus + Language bonus  + Complexity bonus

Contract type: 6-month fixed contract 

 

 Role Description:

 • Help the clients: booking, doubts, upgrades, and rescheduling

 • 90% of the clients are Americans so the agents need also to speak English fluently (85% score minimum)

 • 80% Chat, but they can receive some call or emails

 • Help the clients with doubts, upgrades, rescheduling and last-minute requests

 • If needed, call to the hotels explaining the client demands 

• Will assist customers and hotel partners via phone regarding customer bookings, and customer demands 

 

 Role Requirements: 

• Great communication skills via email, chat and all other correspondence

 • Exceptional problem solving skills