About the job Search Engine - German Advisor
Search Engine – German Advisor, Lisbon
Project: Search Engine
Location: Lisboa- Oriente (temporary work from home due this pandemic situation).
Schedule/Hours: Monday – Sunday (rotating shifts- Company will provide days off regarding the days worked during the weekend), between 8am to 5pm.
- Ensure excellent customer satisfaction;
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, messaging channels;
- Ability to adapt the brand’s voice and tone for interactions on both private (phone, email, chat) and public (social, forums, ecommerce);
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and document.
- Also, you will be able to respond to inbound customer requests, document case information;
After 6 months the company will provide a private Health Ensurance.