Job Openings Search Engine - German Advisor

About the job Search Engine - German Advisor

Search Engine – German Advisor, Lisbon

 

 

 

Project: Search Engine

Location: Lisboa- Oriente (temporary work from home due this pandemic situation).

Schedule/Hours: Monday – Sunday (rotating shifts- Company will provide days off regarding the days worked during the weekend), between 8am to 5pm.

 

Role:

 

  • Ensure excellent customer satisfaction;
  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, messaging channels;
  • Ability to adapt the brand’s voice and tone for interactions on both private (phone, email, chat) and public (social, forums, ecommerce);
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and document.
  • Also, you will be able to respond to inbound customer requests, document case information;

 


 

After 6 months the company will provide a private Health Ensurance.