Contact Center Agent

We seek a motivated and customer-focused individual to join our call center team. As an Independent Contract Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This role offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:

• Handle incoming customer inquiries and provide accurate, timely, and professional responses via phone, email, or chat.
• Build positive and lasting relationships with customers by actively listening to their needs and promptly resolving any issues or concerns.
• Assist customers in navigating through products/services and provide appropriate recommendations or solutions.
• Update customer information and interactions accurately in the CRM system.
• Proactively identify opportunities to upsell or cross-sell additional products or services to customers.
• Collaborate with team members and other departments to ensure customer satisfaction and optimize the overall customer experience.

Requirements:

• Previous experience in a customer service role is preferred.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving and decision-making abilities.
• Ability to work independently with minimal supervision and manage time effectively.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Comfortable working remotely and having a reliable internet connection.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays.

Note:

• This is a remote, independent contractor position
• Contract length and compensation will be discussed during the interview process
• Contractors will be responsible for their taxes and expenses