Are you a skilled IT professional with expertise in ALM tools and project support? We are looking for a Lead Tools Support Engineer to join our team. This is a fantastic opportunity for mid-senior level professionals to work with cutting-edge tools and support critical financial services projects.

Why This Role:

As a Lead Tools Support Engineer, you'll support engineering teams by managing and optimizing ALM tools to ensure smooth project delivery. This position offers a unique blend of technical expertise, user support, and tool customization, allowing you to impact cross-functional teams significantly.

What We're Looking For:

• Education: Bachelor's Degree in Information Technology or a related field.
• Experience: Minimum of 8 years of experience in a similar role supporting ALM tools.
• Experience in tool integration, workflow customization, and automation.
• Solid understanding of SQL, VB scripting, and Micro Focus QC/ALM OTA API and related Tools.

Preferred Skills:

• Experience with tool roll-out, training, and user support.
• Excellent problem-solving, time management, and organizational skills.
• Strong communication abilities, capable of explaining complex technical concepts to diverse audiences.
• Ability to work independently and proactively in a fast-paced environment.

Your Day-to-Day:

• Administer ALM Tools: Manage licenses, create users, set up new projects, and customize ALM tools based on project needs.
• Project Support: Collaborate with engineering teams to deploy tools, configure workflows, and provide tool usage training.
• User Troubleshooting: Be the first point of contact for tool-related issues, offering prompt solutions and resolving technical problems.
• Tool Customization & Automation: Develop scripts to automate repetitive tasks, customize dashboards, and integrate tools with third-party systems.
• System Monitoring & Maintenance: Oversee tool upgrades and patch implementations and ensure the stability of shared tool services.

Ready to Take Your Career to the Next Level? Apply now to join a dynamic team, support crucial financial services projects, and grow your career in a supportive, forward-thinking environment.