Support Advisor with German – Medical Devices

Start Date: 31 August

About the Role

We are looking for multilingual Support Advisors to join a growing international healthcare support operation.

In this role, you will provide phone and email support to patients, healthcare professionals, caregivers, and internal stakeholders using innovative medical devices and diagnostic solutions. You will troubleshoot technical issues, document interactions, and ensure a high-quality customer experience while working within a regulated environment.

This is an excellent opportunity for candidates with technical support, IT helpdesk, service desk, medical device support, laboratory support, or customer support experience in a technical environment.

Key Responsibilities

• Handle customer and staff inquiries via phone and email
• Troubleshoot technical and application-related issues
• Support patients, healthcare professionals, and caregivers using medical devices
• Identify root causes and provide appropriate solutions
• Escalate complex cases to specialized support teams when necessary 
• Document all interactions accurately in CRM systems Identify product quality concerns and follow escalation procedures
• Support complaint handling activities and follow-up actions
• Maintain compliance with internal quality and regulatory requirements 
• Collaborate with technical specialists and cross-functional teams

Requirements:

Fluency (C1-C2) in bought of the following languages:

• German and English

Schedule: 

• 1st shift 8:30 - 17:00
• 2nd shift 12:00 - 20:30

Fixed-term contract: 12 months

Full on-site 

Minimum 1 year experience in:

• Technical Support
• IT Helpdesk
• Service Desk
• Application Support
• Medical Device Support
• Laboratory Support
• Technical Customer Service
• Strong troubleshooting and problem-solving skills
• Experience working with CRM systems and ticketing tools
• Good understanding of IT concepts such as connectivity, networking, software applications, and remote support tools
• Ability to communicate complex information clearly to non-technical users
• Strong written documentation skills

Nice to Have

• Experience supporting healthcare, medical devices, laboratory equipment, diagnostics, life sciences, or regulated environments

Bachelor's degree in:

• Engineering
• Information Technology
• Medical Sciences
• Biology
• Biochemistry
• Related technical disciplines