Process Editor - 1 year contract

Process Editor

Mission 

As a Process Editor, you will play a pivotal role in writing, developing, and enhancing comprehensive documentation that meets organisational standards. You will collaborate with relevant stakeholders to gather, maintain, analyse, develop, and simplify documentation on procedures and processes, ensuring effective control and governance over all audit-relevant documents.

Job Purpose 

The Process Editor is a quick learner with excellent communication and organisational skills, capable of conveying factual information clearly and concisely. This role requires the ability to explain complex concepts in an accessible manner and to present information in various engaging formats, including software demonstrations, videos, illustrations, and graphics.

Key Accountabilities

• Research, gather, and analyse new information required by advisors and convert it into clear, digestible documentation.
• Organise and design new content, as well as redesign existing materials, to suit users needs, ensuring clarity, precision, and visual appeal for all types of learners.
• Write and edit text, and create supporting materials such as illustrations, flowcharts, and graphs.
• Participate strategically in planning and managing content throughout its lifecycle.
• Analyse user feedback and ensure timely updates or corrections; suggest and implement new features to enhance user experience.
• Work closely with team members to address knowledge and process gaps identified through internal monitoring.
• Proofread content produced by others to ensure accuracy and consistency.

Key Skills and Experience

• Strong command of grammar and vocabulary, with an appreciation for tone and style.
• Ability to express instructions clearly and concisely, using visually attractive and simple language.
• Analytical mindset with attention to detail, able to structure large volumes of information and anticipate readers questions.
• Accurate and methodical approach to work, with excellent planning and time management skills, including prioritisation and adaptability.
• Ability to work independently and as part of a multidisciplinary team, managing multiple tasks autonomously.
• Motivated, resilient, and balanced under pressure; able to meet tight deadlines.
• Positive attitude, contributing to a pleasant working environment; approachable and friendly, yet firm when necessary.
• Excellent computer literacy and a fast learner in new technologies; experience in multimedia design is advantageous.
• Minimum of 3 years experience in knowledge authoring and learning management systems, preferably within the contact centre industry.
• Fluent command of English is essential; proficiency in additional languages is an advantage.
• University degree in a relevant field; a Masters degree in information management or a related discipline is desirable.
• Familiarity with the healthcare industry and its regulations is beneficial.