About the job IT Client support
Reelcruit a web platform built to match I.T. consultants with Large Employers is looking for an I.T Client support.
Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? if so, this opportunity is for you! Act as the main resource of the Helpdesk;
This is a customer focused role that requires the ability to build and develop long-term partnerships with all our internal and external partners, along with the keen ability to listen, communicate, transfer information, handle escalations and provide solutions.
•Provide remote support, by phone and email, to the various consultants
•Collaborate on the company's various projects and its growth;
•Be a force for proposals and solutions in order to improve the internal processes of the company;
•Keep the knowledge bank up to date and organized.
• Learn about what drives your customers' business and support their current and future business goals by creating clear, open communication
• Promote pro-active and consistent engagement with the consultants
• Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership.
• As a customer focused organization it is imperative to consistently
check the pulse of your customers' level of satisfaction, how we can do more and ensure visibility to customer feedback requirements and communication for specific client service requests.
• Maintain an open-minded approach when faced with customer issues, facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360-degree view of the customer with the ultimate goal to turn a negative experience into a positive
Bilingual: French and English
-Knowledge of Online tools : Chat system , Wix platform
SEO . Marketing automation,
-Knowledge of I.T. roles (developer, project Manager, QA)
- Excellent Writing in English and French