Customer Service Representative

Position Summary
Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.

Key Responsibilities

• Act as primary contact for customer inquiries (phone & email)
• Provide shipment updates and order status
• Enter and manage data in TMS accurately
• Coordinate with dispatch, operations, and carriers
• Resolve issues
• Maintain professional communication
• Support documentation, billing, and tracking
• Manage multiple tasks in a fast-paced environment
  
  Qualifications
• 3+ years of customer service experience (logistics/3PL preferred)
• Experience with TruckMate is an asset.
• Strong communication and attention to detail
• Ability to multitask and problem-solve independently
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to work under pressure and meet deadlines

If interested, please reach out to us on 416-671-9476 or 437-994-7394.