Office Support Specialist

OFFICE SUPPORT SPECIALIST

GENERAL DESCRIPTION:

Performs a variety of specialized office support work involving the use of a personal computer, a variety of software applications, and other office equipment.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

GENERAL DUTIES AND RESPONSIBILITIES:

Interacts with the public, County staff, or vendors in order to obtain goods or services, assist in using agency or postal delivery services, equipment, programs, and/or facilities,

collect fees, answer questions, identify service needs or locate missing materials.

Prepares a variety of correspondence, notifications, forms, meeting minutes, and related documents in order to communicate information to staff and/or the public, processes requests for agency materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.

Files a variety of correspondence, documents, requests received, and other forms and

materials in order to provide documentation of activities and comply with agency and State records management, and agency operating policies and procedures.

Maintains adequate amounts of a variety of supplies, materials and equipment in order to ensure availability of items needed for efficient operation.

Reviews timecards, leave requests, and related documents in order to ensure employees

are paid correctly and leave balances are accurate; distributes paychecks to employees in order to ensure each employee receives his/her paycheck.

Sets up a variety of manual and/or electronic files in order to facilitate case or work management and tracking and facilitate storage and retrieval of information.

Sorts mail in order to determine which mail processor to use and/or direct it to the appropriate division/person; proofreads printouts, summary reports, or on-screen data in order to identify data entry errors; opens files for new cases in order to facilitate case management and tracking.

Retrieves information and summary reports from a variety of databases or spreadsheets in order to facilitate data and trend analysis, and/or provide data or information to staff, County officials, and/or the public.

Performs related work as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Requires six (6) months of clerical or closely related experience