Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Care / Technical Support Specialist

Compensation: Competitive Basic Salary

Perks & Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meals, Free Uniform, and Government Mandated Benefits

Work Schedule: 5-day work week, 5PM to 2AM Philippine time

Work Setup: Permanent Work-from-Office



Job Duties and Responsibilities:



• Provide timely, professional support to Nova POS customers via phone, email, chat and remote-control sessions
• Troubleshoot technical issues, escalating when necessary
• Document customer interactions and solutions in our system
• Collaborate with the support team to share knowledge and improve processes
• Stay up-to-date on new features and system updates to better assist customers

Qualifications:



Required

• 1-2+ years in a technical support, IT helpdesk, or customer service role (preferably software/SaaS).
• Strong troubleshooting skills with hardware/software, networking, or cloud-based applications.
• Excellent communication skills (written and verbal) able to explain technical concepts to non-technical users.
• Comfortable handling support via phone, email, chat, and remote tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexible schedule availability between 5am - 9pm EST (including some weekends).
• Strong documentation and organizational skills.

Preferred/Nice to Have

• Experience with POS systems or retail technology.
• Familiarity with CRM, ticketing, or support platforms (Zendesk, Freshdesk, Salesforce, etc.).
• Basic knowledge of networking (routers, firewalls, Wi-Fi).
• SaaS or cloud-based software support experience.

Personal Qualities

• Tech-savvy, curious, and quick learner.
• Patient and customer-focused enjoys problem-solving with people.
• Collaborative team player who shares knowledge.
• Self-motivated and able to work with autonomy