IT Support Specialist (VoIP & Phone Systems)

Job Title: IT Support Specialist (VoIP & Phone Systems)

Job Overview:
We are seeking a highly experienced IT Support Specialist with a strong background in VoIP and business phone systems. This role is ideal for someone who has worked with a wide range of VoIP platforms—not limited to a single vendor—and is confident handling real-world telephony environments. The ideal candidate has deep hands-on experience with SIP, call routing, and system troubleshooting across multiple systems.

Key Responsibilities:

• Provide Level 1 and Level 2 support for VoIP and cloud/on-premise phone systems
• Troubleshoot call quality issues, dropped calls, latency, jitter, and connectivity problems
• Configure, maintain, and support VoIP systems, IP phones, softphones, and related devices
• Work with SIP trunking, call routing, dial plans, and number provisioning

Requirements:

• 3+ years of hands-on experience working with VoIP and business phone systems
• Proven experience supporting multiple platforms (e.g., not limited to Cisco—experience with systems like Asterisk, 3CX, Avaya, RingCentral, or similar is strongly preferred)
• Solid understanding of SIP, RTP, and VoIP protocols
• Strong troubleshooting skills in real-time call environments
• Good understanding of networking fundamentals (IP addressing, NAT, firewalls, QoS)
• Ability to work independently and manage multiple support requests efficiently
• Strong communication skills with both technical and non-technical users

Application:
Please send your updated resume along with a short voice recording (1 minute) introducing your experience with VOIP phone systems. You may use vocaroo.com to record your voice.