Collections Specialist / Admin Support

Job Overview:

We are seeking a highly organized and professional individual to join our team full-time as a Collections Specialist / Admin Support. The ideal candidate should have strong collections experience, excellent communication skills, and confidence in handling outbound calls with a professional American accent.

Key Responsibilities

• Make outbound collection calls to clients/customers
• Follow up on overdue accounts and payment arrangements
• Maintain accurate records of calls, payments, and account updates
• Perform administrative and office support tasks
• Handle data entry and update internal systems
• Communicate professionally with clients via phone and email
• Assist with day-to-day office operations and documentation

Qualifications

• Previous collections experience is required
• Excellent English communication skills
• Comfortable making outbound phone calls
• Strong organizational and multitasking skills
• Professional phone etiquette and customer handling skills
• Reliable, detail-oriented, and able to work independently

Application: Please send your updated resume along with a short voice recording (1 minute) introducing yourself and sharing your collections experience and phone support background. You may use vocaroo.com to record your voice.