Ruby on Rails Lead Technical Support Engineer

About Reservamos:

We believe that technology is revolutionizing travel for the better. Back in 2014 at MIT, we decided to start our Company journey by focusing on bus travel. Why bus? easy, the bus sector is the largest mode of transportation in the Americas. Passenger volume is estimated at over 10Bn passengers per year, 13x that of air sector volume. Yet only 10% of this is sold online today. We believe it is just a matter of time for online bookings to represent 50%+ of all ticket sales.

We are a full-stack company focused on creating the best online experience to book bus and flight tickets. Our allies include renowned brands such as Greyhound, Primera Plus, ETN, among others.

Our motto is simple "Be creative, take ownership and be a team player"

About this role:

Primary Responsibilities:

• Manage and mentor a team of engineers with different backgrounds
• Developing and maintaining AWS and Heroku infrastructure.
• Drive the ISO certification process, ensuring that all technical and management processes meet the required international standards.
• Lead the organization's security efforts, implementing best practices and security measures to protect data and infrastructure from threats.
• Work with development teams to improve efficiency in the software deployment process
• Troubleshooting and issue resolution
• Manage a portfolio of cloud-based web applications
• Monitor, log, resolve, and escalate infrastructure
• Optimize cost and resource utilization wherever possible
• Remove single point of failures, reliability weak points and performance bottlenecks

About you:

• You are passionate about designing, building, and maintaining robust infrastructure that supports thousands of users.
• You prioritize infrastructure clarity and robustness over quick fixes or temporary solutions.
• You value feedback and believe in the importance of infrastructure reviews.
• You want to learn about monitoring, logging, and scaling to improve system reliability.
• You're not afraid to dive into existing infrastructure setups to suggest and implement improvements.
• You are interested in cloud architectures, networking, and storage solutions.
• You enjoy collaborating with a team of experienced engineers who are as passionate about infrastructure as you are.

Required Qualifications:

• 4+ years of experience with Ruby on Rails. At least 1 year of experience with NodeJS.
• 2+ years of verifiable experience working in a DevOps environment
• Hands on experience with AWS stack (Cloudwatch, EC2, Elastic Beanstalk, RDS, ElastiCache)
• Knowledge of GNU/Linux, Git, grep
• Solid understanding of web fundamentals, REST, HTTP, APIs, etc.
• Solid understanding of systems monitoring, alerting and analytics (NewRelic, Cactai, Graphite, Log Stash, Nagios, Ganglia etc.);

Our working methodology:

• You play an integral role in deciding how our infrastructure evolves, ensuring every detail is considered.
• Collaborate closely with developers to ensure smooth CI/CD pipelines and efficient deployment strategies.
• When making changes or upgrades, we don't leave you to figure things out alone. Peer reviews and team collaboration are core to our process.

Preferred qualifications:

• BS/MS in Computer Science or related field
• Working knowledge of Agile methodology
• CI/CD experience
• Proficient understanding of OWASP security principles
• Advanced English communication skills

Additional information:

• Location: Remote | Optional Office Locations: Mexico City, Monterrey, Merida.
• Permanent training with access to books, learning platforms, etc.
• Working alongside other passionate teammates
• Major medical expenses insurance
• 20 days off.
• VivaPass (unlimited flights)
• Day off on your birthday.