Network Controller (Office-Based)

RSS is seeking for an experienced Network Controller to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.

This role is based in Clark Pampanga.

About us

RSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value to our clients. Our focus extends beyond excellence in products and services; we prioritize fostering employee satisfaction, cultivating trust, and perpetually innovating to elevate the overall experience for our stakeholders.
https://resourcestaff.com.au/

Why choose us?

• HMO Coverage from Day 1: Includes one FREE dependent.
• Competitive renumeration
• Employee referral incentive program
• 13th month salary
• Government contributions Social Security System, PhilHealth, Pag-Ibig, TIN
• Health insurance
• Opportunities for promotions within RSS
• Paid training and development
• Transportation service provided
• Inclusive, supportive and fun company culture.

Position Summary:

Join the Central Control Room (CCR) team supporting a major public transport network in Australia. As a Network Controller, you'll oversee the real-time performance of bus services, coordinate driver and vehicle allocations, and respond to service disruptions using AI-powered, automated systems.

This role is voice-radio based, you'll work with advanced computer systems that integrate real-time GPS, scheduling, and operations platforms. You'll operate during overnight and quiet-hour shifts (initially 7:00 PM 3:00 AM PH time) to ensure round-the-clock service continuity.

Successful candidates will be flown to Australia for initial training and onboarding, including a hands-on immersion into the physical transport network, a key opportunity to gain first-hand operational knowledge and network familiarity.

Key Responsibilities:

• Monitor transport services in real time using AI-automated systems and dashboards.
• Allocate buses and drivers based on rostered schedules and service requirements.
• Identify disruptions and coordinate timely responses, escalating when necessary.
• Maintain accurate operational logs and ensure compliance with incident protocols.
• Interpret AI-generated reports and use data to inform quick decisions.
• Collaborate with the Australian team and fellow Network Controllers to ensure seamless 24/7 coverage.
• Participate in an initial onshore training program in Australia to gain critical route and network insight.
• Respond to safety incidents and duress calls.

Requirements:

• Minimum 2 years of experience in real-time operations, fleet dispatch, or control center roles.
• Excellent computer literacy comfortable with dashboards, scheduling systems, and monitoring platforms.
• Strong multitasking skills and ability to remain composed under pressure.
• Proven decision-making ability in time-sensitive, live operational settings.
• Fluent in written and spoken English.
• Willing and able to work night shifts, rotating rosters, and weekends.
• Holds a valid passport and willing to travel to Australia for onboarding.

Nice to Have:

• Dispatchers or Fleet Coordinators from logistics, courier, or ride-hailing industries.
• Real-Time Analysts (RTA) from BPO Workforce Management or service delivery teams.
• Command Center Operators from telco, transport, or infrastructure sectors.
• Traffic, logistics, or public transport scheduling roles in control environments.
• Self-directed, with high attention to detail.
• Adaptable to change and fast learner with complex systems.
• Calm, methodical approach under high operational stress.
• Driven by process, compliance, and service continuity.

Please note, only shortlisted candidates will be contacted to discuss their application.