Key purpose

To lead and deliver strategic Facility Management (FM) advisory services and senior-level operational oversight across complex asset portfolios, with demonstrated expertise in both Hard and Soft FM services. The role focuses on FM strategy, governance, performance optimization, and client advisory, while ensuring integrated and compliant FM service delivery aligned with agreed outcomes.

Structure and reporting relationship

PMO – Project Director
Manages: FM consultants, FM specialists, and service provider interfaces

Key Interfaces: Clients, asset owners, senior stakeholders, FM service providers (Hard & Soft), internal advisory and delivery teams

Section 2: Role essentials

Based on the specific requirement of the role

Key accountabilities

This role is intended for a senior FM professional with an advisory and consulting background, capable of operating beyond traditional FM operations. The role requires deep understanding and experience in both Hard and Soft FM services, combined with the ability to assess, design, advise, govern, and optimize FM operating models, while maintaining senior oversight of service delivery, commercial performance, and compliance.

• Lead the development of FM strategies, operating models, and transformation roadmaps covering both Hard and Soft FM services.
• Conduct current state assessments, gap analyses, and FM maturity assessments across integrated Hard and Soft FM functions.
• Provide advisory support on in-house vs outsourced models, Integrated FM (IFM), and performance-based and outcome-driven contracts for Hard and Soft services.
• Establish, review, and standardize FM governance frameworks, policies, standards, SOPs, and service catalogs for Hard and Soft FM services.
• Provide senior-level oversight of Hard and Soft FM operations to ensure compliance with SLAs, KPIs, statutory requirements, and contractual obligations.
• Lead or support FM RFP development, technical scopes, service specifications, evaluation frameworks, and contract negotiations for Hard and Soft FM services.
• Advise on asset lifecycle planning, preventative and reactive maintenance strategies, and CAPEX/OPEX optimization.
• Act as a trusted advisor to senior clients and executive stakeholders, translating technical FM insights into strategic recommendations.
• Drive performance management through integrated FM dashboards, analytics, and reporting frameworks.
• Support the implementation and optimization of CAFM / CMMS / IWMS platforms across Hard and Soft services.
• Ensure compliance with HSE, statutory, and regulatory requirements, and support audits, certifications, and assurance reviews.

Essential technical and professional skills, knowledge and qualifications

Experience & Knowledge

• Minimum 10 years of experience in Facility Management, with proven experience across both Hard and Soft FM services.
• Demonstrated FM advisory or consulting experience, beyond purely operational roles.
• Strong knowledge of Hard FM (e.g., MEP, HVAC, BMS, civil, lifecycle maintenance, statutory compliance).
• Strong knowledge of Soft FM (e.g., cleaning, security, waste management, landscaping, front-of-house, pest control).
• Proven experience in FM strategy development, governance, performance management, and commercial advisory.
• Experience working with government, semi-government, large corporates, or complex asset portfolios.
• Strong understanding of FM procurement, contracts, SLAs, KPIs, and performance-based service models.
• Working knowledge of digital FM systems (CAFM, CMMS, IWMS).

Qualifications

• Bachelors degree in Engineering, Facilities Management, Architecture, or related discipline.
• Professional certifications preferred (e.g., IFMA, RICS, PMP, PMO certifications).
• Exposure to ISO 41001 (Facility Management) and ISO 55000 (Asset Management) is an advantage.

Core Competencies

• Strategic and advisory mindset
• Strong commercial and financial acumen
• Senior stakeholder and client engagement capability
• Analytical and problem-solving skills
• Leadership and people management
• Clear communication and executive-level reporting

Additional / special features of the role

• Exceptional candidate with previous knowledge of a Management Consultant role, ideally with experience at a prominent Big Four Consultancy.

• Advisory-led role with limited involvement in day-to-day tactical FM operations.

• Requires ability to operate seamlessly across Hard and Soft FM services in complex environments.

• High degree of client-facing responsibility and executive stakeholder interaction.

• Involvement in large-scale portfolios, transformation initiatives, and multi-site operations.

• Opportunity to influence FM strategy, governance, and long-term asset performance.