Ecommerce Head - Grocery/Hypermarkets

Our client is a well-established Retail conglomerate, looking to expand their operations further in the GCC. Needs a Head of Ecommerce to be a part of their team in Dubai, UAE.

Candidate Must be a self-starter who can work well across multiple teams and stakeholders. This role requires strong communication and presentation skills, comfort with analyzing data, and the ability to manage competing priorities. The ideal candidate has progressive eCommerce experience working in the FMCG category or large omnichannel retailer.

Responsibilities:

Develop the vision for how to win in FMCG on eCommerce end-to-end (from category development to supporting our evening frame to recommendations such as sampling)

Responsible for keeping track of insights on customer journeys, customers experience expectations across channels and platforms

Drive site experience optimizations (browse/search, mobile/desktop)

Drive content excellence in partnership with digital shelf lead

Coordinating with all internal stakeholders such as the market insights team, eCommerce consumer experience leads in the divisions, marketing stakeholders & account managers

Play a leadership role in developing a vision for the future of consumer product's experience online to inspire retail partners

Provide strategic guidance, vision & and best practices to brands across key eRetail customers

Develop unique upskilling programs for internal teams to better understand our unique customer positioning, and produce reverse upskilling for our retailers to learn about our unique communities and how they engage with our retailers

Ensure customer experience fundamentals and vision are articulated to inspire Amazon, Noon and additional retail partners.

Provide eCommerce point of view on key topics, facilitate thought leadership and sharing

Lead solution-oriented feedback sessions with internal stakeholders to identify channel blockers and pain-points across eCommerce and supporting functions such as eCommerce teams, supply chain, technology, media, etc

Create high visibility presentations with industry insights and best practice frameworks

Partner with Divisional and Global counterparts on identifying pilot opportunities for eCommerce growth. Manage execution of pilot programs.

Synthesize eCommerce performance results around peak moments

Understand the competitive landscape and white space opportunities

Position Requirements:

7 to 10 years of progressive experience managing high-volume business-to-consumer eCommerce

Proven collaborator with cross-functional stakeholders

Excellent communication skills this job will be retailer-facing and interact with the leadership

Strong understanding of the consumer decision journey and FMCG category

Passion for data and analytics to marry consumer insights and data to illustrate opportunities

Demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations, and support project requests from partner teams

Speed, flexibility, and agility

Strong understanding of the digital marketing ecosystem

Ability to partner with internal and external groups to implement new tools and services across the group

Able to clearly communicate eCommerce concepts to an audience with a wide variation in an eCommerce experience

Attention to detail, and creativity in problem-solving

Full omni-channel mentality, customer-centric background

Exceptional oral, written, and interpersonal communication/presentation skills

Strong organizational and follow-up skills

Ability to work independently within a rigorous deadline schedule

Ability to function in a fast-paced, rapidly changing environment