Digital Account Manager - Digital Agency

Our client is a leading & fast-growing Digital agency looking to expand their team further in Dubai. Excellent set of regional & global clients from all industries including top-notch global FMCG, Retail & Automotive brands.

Responsibilities

• As a Digital Account Manager, you will have full ownership over client success, showcasing the value to clients and ensuring clients are happy with our solutions in the digital media space
• Youll manage relationships and own multiple projects across various clients, and have exposure to strategy and business development
• Manage the post-sale process and serve as the main point of contact for new and existing clients
• Act as client liaison and advocate within the organization, bringing forward new product ideas or areas for improvement or improvements to light as they affect our customers
• Ensure client expectations are met or exceeded across all digital media campaigns
• Proactively solve client business problems and build client relationships
• Collaborate with the Campaign Management team to ensure the performance and delivery of campaigns
• Work with the Sales team to ensure campaign KPI alignment
• Present insights, analytics, and wrap-up reports to clients
• Work with clients to procure case study approvals or partner testimonials

Qualifications:

• 3 to 5 years of solid work experience in an account management or client services role
• Ability to understand complex technologies and convey them in an easy-to-understand manner
• Experience working with digital advertising agencies or brands
• Confident in creating and conducting client presentations
• Familiar with the nuances of the advertising industry in the UAE.
• Excellent written and verbal communication - Arabic will be an advantage.
• Impeccable organizational skills and extremely detail-oriented