About the job Customer Service (Spanish Bilingual)
Position: Customer Service (Spanish Bilingual)
Number of hours: 40 hours per week
Schedule: Doja Qatar Time zone
Key Responsibilities
Serve as the first point of contact for customers by responding to general inquiries via phone, email, and chat.
Provide accurate information regarding products, services, orders, shipments, and account-related concerns.
Resolve basic customer inquiries efficiently while delivering a professional and positive customer experience.
Escalate complex or unresolved issues to the appropriate support team following established procedures.
Accurately document customer interactions, inquiries, and resolutions in the CRM or customer support system.
Collaborate with internal teams to ensure timely resolution of customer requests and maintain service quality.
Follow company policies, service standards, and established workflows to achieve customer satisfaction goals.
Continuously learn product knowledge, systems, and processes to provide effective customer support.
Qualifications
Previous experience in Customer Service, Call Center, Client Support, or a similar customer-facing role is preferred but not required.
Fluent in English; proficiency in Arabic, French, or Spanish is a strong plus.
Experience in the Logistics, Shipping, Freight Forwarding, or Supply Chain industry is a strong advantage.
Excellent verbal and written English communication skills with a neutral to minimal accent (North American or British accent preferred).
Strong active listening, communication, problem-solving, and customer service skills.
Comfortable handling customer inquiries through phone, email, and live chat.
Quick learner with the ability to adapt to new systems, tools, and processes.
Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
Proficient in using computers, CRM systems, and multiple software applications simultaneously.
Positive, customer-focused attitude with a commitment to delivering exceptional customer experiences.
Reliable, dependable, and interested in building a long-term career in customer service.