Customer Service Representative - SD05082025 - FTCS

Position: Customer Service Representative
Number of hours: 40 hours/week
Schedule: 7AM-4PM PST



Tasks required:

• Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner

• Log and manage customer interactions using our support tools and CRM

• Collaborate with cross-functional teams (e.g., Product, Engineering) to escalate and resolve complex issues

• Send updates and daily reports in a timely manner

• Answer and route phone calls accurately; take messages when necessary

• Contribute to internal documentation and help center articles as needed

• Follow standard operating procedures (SOPs) for customer service interactions, documentation and issue resolution

• Complete other administrative tasks as assigned

Requirements:

• 1+ years of experience in a customer support voice role

• Excellent written and verbal communication skills in English

• Strong troubleshooting and problem-solving skills

• Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms

• Ability to grasp complex technical concepts and explain them clearly to users

• Self-motivated with strong time management skills in a remote work environment

• Friendly, patient, and customer-focused attitude

• Able to work in a graveyard shift