Job Openings Senior Executive Assistant (Spanish Bilingual)

About the job Senior Executive Assistant (Spanish Bilingual)

Position: Senior Executive Assistant

Number of hours: 40 hours/week

Schedule: Barcelona, Spain (PST equivalent)


Tasks required:

  • Daily morning (CET) call with client to:

give update/receive tasks also

set priorities for the day/week/month

to ask questions and

give and receive feedback.

This call is “chaired” by the EA and careful preparation is required

Hands-on approach:

  • Prepare a detailed call agenda and talking points

  • Maintain a running log of tasks, deadlines, and client preferences

  • Follow up promptly after each call with summaries and action plans

  • Respond promptly and professionally to customer inquiries via live video chat, email, phone, and social media DMs

  • Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction

  • Use CRM systems to track tickets, customer history, and resolutions

  • Make and receive calls using cloud phone systems, particularly OpenPhone

  • Assist customers with basic troubleshooting for our mobile apps (iOS and Android)

  • Escalate technical issues to relevant departments as needed

  • Monitor and manage support queues to ensure timely follow-ups (What does this mean and how is it done?)

  • Create or update support documentation as necessary

  • Ensure SLAs (Service Level Agreements) and KPIs are met

  • Collaborate with other team members for seamless customer support coverage

  • Provide feedback on tools, workflows, or customer pain points for continuous improvement

Requirements:

  • Excellent communication skills oral and written in English and Spanish (non-negotiable)

  • Proven experience in executive assistance (navigating personal and professional issues)

  • Iron-clad Discretion

  • Experience using cloud phone systems, especially OpenPhone

  • Ability to troubleshoot basic app issues on both Android and iOS and Apple Mac

  • Strong multitasking and organizational skills

  • Self-starter who can work independently and take initiative (non-negotiable)

  • Is not afraid to ask questions. Knows who/when to ask.

  • Reliable internet connection and a quiet workspace

Work Schedule:

  • VA #1: 10 AM 2 PM (-4 hour shift) FOR STARTERS

  • Note: No work required on official European holidays


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