Job Description:
Important Information:
Applicants must be residing in New Zealand and legally entitled to work here. This position is offered as a contractor role, not an employment position. As a contractor, you will be responsible for your own tax obligations, ACC levies, and any other statutory requirements. All work will be governed by a formal contractor agreement outlining deliverables, payment terms, confidentiality, and other relevant conditions.
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About the Role:
Are you observant, detail-oriented, and enjoy engaging with people in a professional setting? Our company is launching a new Mystery Shopper service, and we are seeking reliable individuals to evaluate customer experiences across a variety of retail and service environments. Your insights will help businesses improve their service quality and ensure their customer experiences are exceptional.
What You'll Do:
- Visit assigned stores or service locations to observe and interact with staff as a regular customer.
- Assess staff behavior, service efficiency, and overall customer experience according to pre-set guidelines.
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Record detailed and accurate feedback on your observations.
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Submit reports promptly, clearly, and professionally.
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Maintain confidentiality regarding the businesses and assignments you visit.
What Were Looking For:
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Exceptional attention to detail notice the little things others might miss.
- Strong observation skills able to objectively assess interactions and service quality.
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Excellent communication skills clear, concise, and professional report writing.
- High integrity and reliability dependable in completing assignments as scheduled.
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Comfortable interacting with staff and customers in a face-to-face setting.
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Ability to follow instructions carefully and adhere to assessment criteria.
- Time management skills complete assignments efficiently and submit reports on time.
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Discretion and professionalism maintain confidentiality at all times.
Important Note:
This is a new service for our business, so opportunities will be offered according to demand and your suitability. You will be assessed more fully when a suitable assignment arises, based on your CV and application.
To Apply:
Please submit your CV if you're observant, professional, discreet and enjoy being the eyes and ears of a business providing unbiased, objective feedback.