Job Description:
Important Information:
Applicants must be residing in New Zealand and legally entitled to work here. This position is offered as a contractor role, not an employment position. As a contractor, you will be responsible for your own tax obligations, ACC levies, and any other statutory requirements. All work will be governed by a formal contractor agreement outlining deliverables, payment terms, confidentiality, and other relevant conditions.
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About the Role:
Were looking for articulate, attentive, and professional individuals to join our new Ripple Customer Experience service. In this role, you will make phone-based customer experience review calls on behalf of our clients, capturing honest, detailed feedback to help businesses improve their service standards.
What You'll Do:
- Conduct structured phone interviews with customers, using active listening to understand their experiences.
- Ask clear, concise, and non-leading questions to capture accurate insights.
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Record and report feedback in a professional and organised manner.
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Maintain confidentiality and professionalism at all times.
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Represent our brand with warmth, clarity, and credibility.
What Were Looking For:
- Exceptional listening skills able to pick up on subtle cues and customer sentiment.
- Excellent verbal communication clear, professional, and friendly.
- Excellent digital recording skills.
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High attention to detail accurate recording of feedback is essential.
- Strong interpersonal skills able to put customers at ease and gain honest insights.
- High integrity and reliability dependable in completing assigned calls on schedule.
- Ability to follow scripts and guidelines carefully while adapting to natural conversation flow.
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Discretion and professionalism maintaining confidentiality is critical.
Important Note:
This is a new service for our business, so opportunities will be offered according to demand and your suitability. You will be assessed more fully when a suitable assignment arises, based on your CV and application.
To Apply:
Please submit your CV if you are an excellent listener with top-tier communication skills and enjoy engaging with people professionally.