Account Associate

Job Overview

The Account Associate is responsible for supporting the execution and performance of e-commerce operations for brand partners. This role focuses on coordinating cross-functional teams, managing day-to-day platform activities, and driving campaign execution to achieve business targets.

The position plays a key role in analyzing performance data, generating insights, and supporting account growth through structured planning and effective execution across multiple e-commerce platforms.

Key Responsibilities

• Prepare joint business plans (JBP) and support the tracking of performance against targets through weekly, monthly, quarterly, and annual business reviews
• Coordinate cross-functionally with brand partners and internal teams (e.g., sales, marketing, operations) to deliver effective solutions and campaign execution
• Plan and execute promotional campaigns in alignment with business objectives
• Manage day-to-day e-commerce operations, including:
  • Graphic briefs
  • Store setup
  • Banner cutting and uploads
  • Campaign submissions across platforms
• Monitor and analyze key performance metrics, including sales, traffic, conversion rates, and customer funnel
• Generate actionable insights to support optimization of marketing and promotional strategies
• Manage and optimize onsite marketing tools and affiliate marketing tools to maximize performance
• Prepare regular reports and present insights to both internal stakeholders and brand partners
• Ensure timely and accurate execution of all campaign-related activities
• Participate in or lead ad-hoc cross-functional projects as assigned

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Marketing, or related field
• 0–2 years of experience in e-commerce, digital marketing, account management, or related fields
• Fresh graduates with strong analytical and project experience are welcome to apply

Skills & Competencies

• Strong analytical skills with the ability to interpret data and generate insights
• Good coordination and project management skills
• Strong attention to detail and execution accuracy
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Proactive mindset with strong ownership and accountability

Technical Skills

• Proficiency in Microsoft Excel (data analysis, reporting)
• Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok Shop is an advantage
• Basic understanding of digital marketing and campaign execution

Additional Requirements

• Good English communication skills (reading and writing)
• Ability to collaborate effectively with cross-functional teams