Senior Creator & Affiliate CRM Associate

What you'll do:

• Own and maintain the creator & affiliate CRM database, including data quality, tagging, segmentation, and activation readiness.
• Design and improve creator and affiliate activation flows from onboarding through activation and retention.
• Prepare activation communications and basic visual assets (Canva / Photoshop) and package campaign information clearly for creators and affiliates.
• Manage and publish campaign communications across LINE OA and LINE group channels, including pinned posts and activation records.
• Coordinate with Campaign/Creator Managers and seller PICs on campaign setup, participation, product listing, and offer details.
• Track creator participation and activation performance, identify high-potential or underperforming creators, and propose improvement actions.
• Monitor CRM and activation metrics and provide simple performance insights and recommendations.
• Continuously improve CRM journeys, activation mechanics, and communication formats based on results.

Qualification:

• Bachelor's degree in Marketing, Communications, Business, or related field.
• 2–4 years experience in CRM, growth ops, marketing ops, community ops, or creator/affiliate operations.
• Hands-on experience managing LINE OA and LINE group campaign communications.
• Comfortable working with CRM databases, segmentation, and workflow design.
• Strong coordination and communication skills with internal teams and external partners.
• Ability to create simple visuals using Canva or Photoshop is a plus.
• Organized, detail-oriented, and proactive in improving processes and campaigns.