Customer Service Specialist (Project-Based)

Job Context:

Riseup Labs is looking for enthusiastic Customer Service Specialist to join our growing Customer Experience team. This is a voice-based customer support role where agents will handle inbound calls, assist customers with their inquiries, provide accurate information, and deliver a positive customer experience. This opportunity is ideal for individuals with excellent English communication skills, a customer-first mindset, and the ability to work in a fast-paced call center environment.

Job Responsibilities:

• Handle inbound customer calls professionally and courteously.
• Respond to customer inquiries by following approved processes and guidelines.
• Provide accurate information while maintaining a high level of customer satisfaction.
• Identify customer needs and offer appropriate solutions.
• Document customer interactions accurately in the CRM or ticketing system.
• Escalate complex issues to supervisors or relevant departments when required.
• Meet quality assurance, productivity, and attendance expectations.
• Participate in training sessions, coaching, and performance improvement programs.

Required Qualifications

• Minimum Higher Secondary Certificate (HSC)/A-Level/O-Level/Graduation or equivalent.
• Excellent spoken and written English communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Basic computer proficiency, including typing and navigating multiple applications simultaneously.
• Willingness to work at night shift.

Preferred Qualifications

• Previous experience in a BPO, call center, customer service, or contact center environment is an advantage.
• Experience handling voice-based customer support is preferred.
• Familiarity with CRM or customer support software is a plus.
• Excellent written and verbal communication skills.

Project Duration:

• 20-30 days

Workplace: 

• Uttara, Dhaka

Working Hour:

• 07.00 PM- 04.30 AM

Compensation & Other Benefits:

• BDT 150 per hour+ Food Allowance + Transport Allowance

The Application Process:

• Telephone Round.
• Interview with the Business Development & Talent Acquisition Team.
• Job Offer.