Guest Service Agent

Responsibilities and duties :

• Always greet guests in a friendly and professional manner according to Hotel standards

• Guest service agents answer telephone calls from guests

• They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information

• Agents answer guest requests for assistance and coordinate with housekeeping.

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

• Responsible for a cash float throughout your shift and ensuring it balances correctly at theend of shift

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Follow company brand standards

• Assist other departments, as necessary.
• Monitor stock and order office supplies