Temp Customer Service Support

Esplanade, 2 years and option to extend subject to performance. 

Job Scope:
1. Queue management and other administrative matter for the smooth conduct of ceremonies
2. Support the couples at ROM/M for their solemnisations ensuring an excellent
customer experience. E.g registration upon arrival of couples and guests,
assisting with last-minute changes to witnesses as well as the reprinting of
ceremonial certificates using the self-help kiosks;
3. Managing the crowd such as directing those who have completed their
solemnisations away from the waiting area to facilitate incoming visitors and
continuation of operations;
4. Monitor the use of Self-help kiosks and provide basic technical support;
5. Handle simple enquires and redirecting complex ones to other channels; and
6. Any other relevant administrative tasks. E.g. setting up and closing of self help kiosks and solemnisation rooms, simple statistical/situational reporting etc.