PSM-Koh Kong Province

++ Job Description  

• Lead and develop members of your team utilizing the tools and processes developed by HR

• Ensure that the leadership and development of the people in your team is given sufficient time and focus 

• Proactively act as a coach and mentor to your team to enable them to improve their skills and knowledge 

• Identify and resolve employee/team problems and conflict 

• Support in the recruitment of suitable people for your team and the company as a whole 

• Act as a ‘subject matter expert’ in your area of expertise, sharing that knowledge on Sales Operations to your team & colleagues

• Ensure you continue to develop your knowledge and expertise through your own ‘personal career development’ and utilizing training and development offered by company

• Act as an advocate of the company, promoting it internally and externally. This includes creating and managing any social media to share, like and comment on the company’s published content.

• Direct, motivate, & support professional sales team to accomplish their objectives 

• Manage sales activities and daily sales deal status in Odoo-CRM, expenses reporting, and cross-functional reporting (Such as Stock, Service, BPO, etc.) with own area of responsibility. Grow network with own area of responsibility

• Accountable for ensuring all RMA’s policies and procedure are follow within the showrooms and/or responsible area.

• Advise sales team through the sales process, including but not limited to prospecting -> closing area

• Coach and mentor sales team on the following topics; including but not limited to needs, features & benefits, closing deals, time and territory management, negotiating, product knowledge, and productivity improvement

• Create and monitor annual sales department benchmarks and budget, in alignment with the organization’s financial and operational objectives

• Ensure customer satisfaction. Work with the sales team to know the customer’s current and future expectations (Customer Talk) and work with all departments to resolve customer concern/issue.

• Lead the sales team to effectively understand and use manufacturer’s products and programs to attain acceptable market share levels.

• Foster an engaged work environment within the locations, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.

• Ensure that the company/location reputation and image in the community is consistent with RMA/AED Integrated Core Values, and that business relationships with all stakeholders are not compromised

• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives

• Perform all other duties as assigned by management in a professional and efficient manner.

• Full responsible for P & L of own department/area of responsibility

• Manage costs at reasonable levels and in line with Budget

• Actively advise any concerns related to profitability of Sales Department

• Report to TSM/DGM 

• Meet with Aftersales, Marketing, and other Sales Dept., regularly to evaluate inter-departmental concerns on skills and performance required for each individual for improvement 

• Closely liaise with RMA Group on policy matters

• Develop and maintain good relationships with customers, business partners, networking people, government and private sectors

• This position is based in province (s), and  required to travel (>60%) to visit and support sales team in own province (s) of responsibility, require regular routine calendar and respond to urgent needs as per business operations’ requirement 

• Hold valid Driving License