Job Openings Call Center Officer

About the job Call Center Officer

About the job Call Center Officer 

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and purpose of the role

A Call Center is a customer service and communication operation where agents handle inbound and outbound calls on behalf of a company. Call centers serve as a primary contact point between customers and businesses, helping with inquiries, complaints, technical support, sales, and customer relationship management.

Key responsibilities:

- Ensure feedback on any customer problems and compliments to the call center division or other appropriate persons.
- Contact customer prior to visit to confirm booking, vehicle information, all division product and other service.
- Ensure a high standard of personal and dealership presentation in all customer facing areas at all times.
- Communicate clearly, regularly and unambiguously with customer and other members of the divisions staff.
- Maintain close dialogue with other departmental staff with who there is interaction.
- To make sure all ticket raise up by customers have been solved on time.
- Call follow up with customer (Inactive customer and active customer) and conduct customer satisfaction survey.
- Complete call reports
- Maintain call center database by entering information.

Background and experience:

- Bachelor's degree of Sales, Marketing and other relevant majors.
- Fresh Student are encourage to apply
- Can work at night Shift

If you're interested, please send your CV to:

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.


Or refer someone