Service Manager (Ford Cambodia)

Job Descriptions:

• Creating goals and objectives for service department focusing on customer retention
• Create an atmosphere in service department as Customer first principles as per JLR compliance
• Directly deal with any customer concerns, fix the concerns within minimum time
• Keep up-to-date all kind of JLR reports regarding service and customer related
• Hiring and supervising all service department, as well as monitoring their performances in servicing customers
• Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
• Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufactures
• Keeping up-to-date on manufactures warranty and policy procedures while serving as a liaison with the factory representatives
• Review and provide required service suggestions for network dealership workshops
• Maintaining the highest Customer Service Index (CSI) rating from customer by handing customer complaints immediately and according to dealership policy.

Job Requirements:

• Planning and Organizing
• Problem Solving, Decision Making, Delegation
• Ability to diagnose and repair vehicle concerns
• Deliver technical and non-technical trainings.